Privacy Policy

This Privacy Policy explains how Setia Jaya Motors Sdn Bhd collects, uses, and protects your personal data when you use our site or engage with our online platform related to our automotive services including vehicle maintenance, engine diagnostics, brake system repair, air conditioning servicing, tire replacement and balancing, oil and filter change, transmission repair, battery testing and replacement, and electrical system troubleshooting.

Data We Collect

We collect personal data that you provide to us directly when you use our site, such as when you fill out forms to request information, book a service, or make an inquiry. This may include your name, contact details (excluding email and phone in this text, but collected through online forms), vehicle identification details, and information about the services you request.

We also automatically collect certain information when you visit our site. This may include your IP address, browser type, operating system, referring URLs, and information about how you interact with our online platform. This helps us understand how our site is used and improve the user experience.

How We Use Your Data

We use the personal data we collect for several purposes:

• To provide the automotive services you request and manage your service appointments.
• To communicate with you regarding your inquiries, bookings, and service status.
• To process payments for services rendered.
• To improve our services and develop new offerings.
• To operate, maintain, and improve the functionality of our online platform.
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., booking a service).
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Where processing is necessary to comply with a legal obligation.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service providers: We may share data with trusted third-party service providers who help us operate our site, conduct our business, or provide services to you (e.g., payment processors, IT support). These parties are required to protect your data and use it only for the purposes specified by us.
• Legal requirements: We may disclose your data if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including the right to:

• Access your personal data that we hold.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request portability of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal data may be processed and stored in countries outside of your own. When we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or our data processing practices, you may contact us by mail at:

Setia Jaya Motors Sdn Bhd
38, Jalan Sutera Utama
Taman Sutera Utama
Johor Bahru, Johor, 81300
Malaysia

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.